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What points do I need to consider if my car breaks down abroad? Our expert Guido Binder, Head of 24-hour Customer Service, provides answers to the most important questions.
Before your vacation, find out what you need to carry with you in the country you’re going to – and in the countries you’ll pass through on your trip. This will save a lot of hassle with the local police in the event of a breakdown or accident. You can find out what to do in the event of an accident in our blog "Car accident – what now?”. In addition, before you start a long journey, make sure that your car has been serviced and is ready for use, and that all of the key systems have been checked – battery, oil level, tires, lights, brakes, engine, fan belt, etc.
AXA offers roadside assistance coverage, which includes allowing you to continue your trip, as part of your AXA car insurance. Alternatively, you can choose vehicle assistance coverage as part of your Intertours travel insurance. Roadside assistance including onward travel (mobility) is available as an option for Switzerland or Europe. If you choose vehicle assistance as part of your travel insurance, you're automatically covered throughout Europe. AXA actually covers much more than just assistance at the roadside: if your vehicle is out of action for a prolonged period of time, your direct journey home or onward journey is also covered, along with any additional costs you might incur for accommodation and meals. Even if you don't have insurance coverage, we'd be happy to advise you in an emergency. You'd need to pay any costs incurred locally yourself.
The first thing to do under all circumstances is to call AXA – whatever the time of day: on 0800 809 809 in Switzerland or on +41 58 218 11 00 if you’re calling from abroad. This is the only way to benefit from all services. We organize the breakdown assistance and a rental car for your onward or home journey. A precondition for this is that you must always have a credit card in the name of the driver. (Please note: Prepaid cards and debit cards don’t work.) This is because you need to present this card at the rental car office. If there are no rental cars available, we turn to other means of transport. Rules may apply in respect of minimum age and rental vehicles depending on the country or rental car office. We’ll inform you quickly and simply of your options for onward or home travel by a rental car.
Special rules in France: Only certified towing services are permitted on freeways. You can get help in the event of a breakdown on the freeway at any emergency call point or by calling 112. Once you’ve done that, contact us immediately if you can’t continue your journey or if you have any questions.
Even if you don’t have insurance coverage, we can advise you if you break down or have an accident abroad – around the clock: +41 58 218 11 00
In Switzerland, breakdown assistance reaches you within 30 minutes, and you’ll be up and running again within one hour in over 90% of cases. When you’re abroad, it can take longer. In particular, this is because a breakdown service often has to travel further to reach you. But there, too, we have selected reliable partners who will do all they can to help you as quickly as possible.
Throughout the whole of Europe, we work together with selected assistance partners who have suitable breakdown assistance networks. Our selected partners have a breakdown assistance network throughout the whole of Europe, including neighboring Mediterranean countries.
That’s up to you. As it can take a long time to carry out repairs locally, we are also happy to organize the return of your car to a garage in Switzerland for you. With a consolidated transport operation, there’s a 95% chance that your vehicle will be back in Switzerland within two weeks.
| What | Where |
| High-visibility vest (reflective), warning triangle, first aid kit, driver’s license, vehicle registration, CH sticker at the rear | Mandatory in most European countries |
| International insurance card (green card), European Accident Statement | Not required in most countries in the event of a breakdown, but it is recommended to have it with you in the event of an accident, theft, etc. |
| Compulsory fire extinguishers | Bulgaria, Estonia, Greece, Latvia, Lithuania, Moldova, Romania, Russia, Belarus |
| Fire extinguishers recommended | Denmark, Iceland, Macedonia, Norway, Sweden, Turkey |
| Replacement lamp set (except for vehicles with xenon or LED lights) | Bosnia-Herzegovina (recommended), Croatia, France (recommended), Montenegro, North Macedonia, Russia |
| Tow rope | Macedonia, Serbia |
| Spare wheel | Montenegro, Slovakia, Spain, Czech Republic, Hungary |
| 2 emergency triangles | Turkey (recommended), Cyprus |
| 2 emergency triangles for cars with trailer | Turkey, Cyprus |
| Red and white warning sign for rear protruding cargo (e.g. for bicycle carriers) | Spain, Italy |
Géraldine Mathys is a theme manager at AXA and researches interesting content about mobility and start-ups for you. She also passes on regular tips and tricks to you.
