Take care of your claim in 3 steps

Your car's been in a collision or your bicycle's been stolen? You don't know what to do? Simply notify us of the damage at any time online. We'll take care of the rest.

File the claim – repair the damage – close the claim

  • 1

    Do you want to file a claim quickly and easily? You can do so online at any time ! Do you need further assistance? Then give us a call.

  • 2

    We're happy to organize and coordinate the repair for you. You benefit from AXA's excellent partner network with its exclusive service offering and guarantees. Would you rather organize the repair yourself? Then please send us a copy of the invoice.

  • 3

    After checking the invoices submitted, we pay the claims amount and inform you that the claim has been settled. You'll also find all the key documents, claims adjustments, your contracts and more in the myAXA customer portal at any time.

Let us carry out the repair for you

You benefit from an excellent partner network and exclusive services.

  • AXA takes care of the entire organization and coordination
  • More service
  • Long-term guarantee for work and repairs carried out 

Damage to the car

Leave everything to us when you need to claim. You'll still be mobile while we make sure your car is repaired professionally. 

Services from AXA partner firms

  • Body work and glass damage
    • Free replacement car
    • Free car pickup and delivery service 
    • Glass damage repaired on the spot, or replaced at your home or workplace 
    • Repair using state-of-the-art standards and manufacturer's specifications
    • Car cleaned both inside and out
    • Lifelong repair guarantee
  • Breakdown
    • Back on the road within an hour
    • 24-hour assistance 

Building and household contents damage

Even if tradesmen from various fields are needed to carry out the repair: No worries – we organize and coordinate the entire process for you free of charge. 

Services from AXA partner firms

  • Offers and services
    • Organization and coordination of all measures to limit and repair damage
    • 24-hour emergency service
    • Drying out water damage and determining the cause; building dryer on site within 4 hours
    • Fire damage repair
    • 48-hour cash service or replacement in case of theft (away from home), e.g. bicycle, cellphone, electronic devices
  • Partner network
    • Plumbers
    • Painters
    • Floor layers
    • Carpenters
    • Glaziers

AXA & You

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AXA worldwide

AXA worldwide

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