Supplementary hospital insurance: Top offers

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Free choice of hospital and doctor

Accommodation in the hospital for one accompanying person

Modern, attractive Flex model

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Consultation

Key points at a glance

Free choice of ward: Choose between a general, semi-private, or private ward. Depending on the model, even at short notice.
Accompanying person at the hospital: We cover contributions for the stay of one accompanying person.
Worldwide coverage: Enjoy comprehensive protection not only in Switzerland, but also with additional benefits abroad.

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Individual product details: benefits overview and contractual provisions.

Our supplementary hospital insurance options

General Ward

Would you like contributions towards the stay of an accompanying person (rooming-in) or additional benefits abroad? Is a general ward sufficient for you? Is a low premium more important to you than extra comfort? Then our supplementary insurance “Hospital General Ward” is perfect for you. In addition, the “Hospital General Ward” solution covers the additional costs of a hospital stay outside your canton of residence.

Semi-Private

Do you want to be free to choose who treats you and where, throughout Switzerland, during a hospital stay? Would you like us to organize childcare and contribute to the costs if you have to stay in hospital overnight? Do you think it would help your recovery if you were in a semi-private ward? Then our supplementary insurance "Hospital Semi-Private” is perfect for you.

Private

Is a free choice of doctor important to you? Is a single room the only option you’ll consider? Do you want all costs be covered in the event of a medical emergency abroad? Then our "Hospital Private” solution is the right choice.

Flex 1 and Flex 2

Do you find the additional benefits of semi-private or private hospital insurance interesting, but you don't see the need for it at the moment? If the case should arise, would you like to be optimally covered? Then our flexible supplementary hospital insurance offers the ideal combination of comfort and attractive premiums.

You can decide which model suits you best from one hospital stay to the next. With our Flex models, the choice is yours.

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Invoice service for your medical bills

What’s the simplest way of saving on health insurance premiums? It’s to combine low-cost basic insurance with attractive supplementary insurance options. And our invoice service makes it even simpler.

Negative list of hospitals

Basically all AXA hospital insurance options include the free choice of hospital throughout Switzerland. The hospitals and birthing centers on the following list are excluded.

The AXA Healthcare hospital list is valid for hospital products in accordance with the ICA:

Hospital General Ward
Hospital Flex 1
Hospital Flex 2
Hospital Semi-Private
Hospital Private
Accident – Private

If you are planning to stay in a birthing center, we kindly ask you to contact us.

Hospitals (and their wards) that are not mentioned in this list may be deemed to be approved. This does not guarantee, however, that costs incurred will be covered in all individual cases. The obligation to provide benefits is always determined on the basis of the conditions of insurance applicable when the costs are incurred.

This list is updated periodically. Valid as at November 2022.

Acute-care hospitals

Canton	Postcode	Town/city	Service provider
AR	9053	Teufen	Augenklinik Dr. A. Scarpatetti AG
TI	6644	Orselina	Clinica Dr Spinedi c/o Clinica Santa Croce
VD	1815	Clarens	Clinique la Prairie SA
VD	1820	Territet	Biotonus, Clinique Bon-Port SA centre de soins médicaux & esthétiques
ZH	8702	Zollikon	Klinik Tiefenbrunnen AG
ZH	8400	Winterthur	Eulachklinik AG

Rehabilitation clinics

Canton	Postcode	Town/city	Service provider
GE	1247	Anières	Clinique Les Hauts d'Anières

Recognized spas and convalescence centers

With supplementary hospital insurance from AXA, we cover treatment in accordance with the contractual conditions at spas and convalescence centers on the following list.

We cover costs as set out in the prevailing General Insurance Conditions (GIC) and supplementary conditions for the following products for a spa cure or convalescence treatment.

Hospital General Ward
Hospital Flex 1
Hospital Flex 2
Hospital Semi-Private
Hospital Private
Accident – Private

The cure must be prescribed by a doctor before it begins, and must take place on an inpatient basis in a spa or convalescence center managed by a doctor and authorized under the Health Insurance Act (see the list below).

The doctor's prescription must be submitted to AXA before the treatment begins, and must include the name of the spa/convalescence center and the date on which the treatment starts. AXA’s payments are in addition to what is covered by basic health insurance.

The following spas and convalescence centers are recognized. Valid from February 1, 2021.

Recognized spas and convalescence centers

Canton	Postcode	Town/city	Service provider	Convalescence center 1)	Spa 2)
AG	5116	Bad Schinznach	Privat-Klinik und Kurhotel Im Park	✔	✔
AG	5116	Bad Schinznach	Bad Schinznach Thermal Spa	✔	✔
AG	5330	Bad Zurzach	Hotel zur Post	✔	✔
AG	5330	Bad Zurzach	Parkhotel Bad Zurzach	✔	✔
AG	5330	Bad Zurzach	Reha Clinic Bad Zurzach	✔	✔
AG	5330	Bad Zurzach	Thermal Springs Resort (Hotel Tenedo)	✔	✔
AG	5330	Bad Zurzach	Vital Boutique Hotel Zurzacherhof	✔	✔
AG	4310	Rheinfelden	Parkresort Rheinfelden: Salina Rehaklinik	✔	✔
AG	4310	Rheinfelden	Park-Hotel am Rhein, sole uno	✔	✔
AG	5707	Seengen	Kurhotel Eichberg	✔
AR	9410	Heiden	Hotel Heiden	✔
AR	9052	Niederteufen	Berit Klinik AG	✔
AI	9108	Gonten	Kurhaus Bad Gonten	✔
AI	9108	Jakobsbad	Hotel Jakobsbad	✔
AI	9057	Weissbad	Klinik im Hof / Kurhotel und Gesundheitshotel	✔
BL	4448	Läufelfingen	Bad Ramsach Quellhotel	✔	✔
BE	3654	Gunten	Parkhotel Gunten	✔
BE	3645	Gunten/Gwatt	Klinik Schönberg with Deltapark Vitalresort	✔
BE	3625	Heiligenschwendi	Kurhaus Haltenegg	✔
BE	3854	Oberried	EDEN Reha- und Kurklinik	✔
BE	3852	Ringgenberg	Reha-Pflegeklinik EDEN	✔
GR	7440	Andeer	Schamser Heilbad Andeer with Hotel Fravi	✔	✔
GR	7440	Andeer	Reha Andeer	✔
GR	7550	Scuol	Bogn Engiadina Scuol, Badehotel Belvair, Hotel Belvédère	✔	✔
GR	7212	Seewis-Dorf	Hotel Scesaplana	✔
LU	6205	Eich	Ferien- und Erholungshaus Seematt	✔
LU	6000	Luzern	RehaClinic Sonnmatt, Kurhotel & Residenz Sonnmatt	✔
LU	6353	Weggis	Kurhaus Seeblick	✔
NW	6363	Obbürgen	Waldhotel Health & Medical Excellence	✔
OW	6062	Wilen/Sarnen	Kurhaus am Sarnersee	✔
SG	9030	Abtwil	Hotel Säntispark- Zentrum für Medizin & Sport	✔
SG	7310	Bad Ragaz	Kurhotel Cristal	✔
SG	7310	Bad Ragaz	Grand Resort Bad Ragaz	✔	✔
SG	7310	Bad Ragaz	Clinic Bad Ragaz und Tamina Therme	✔	✔
SG	9621	Oberhelfenschwil	Pflege- und Kurhaus Dorfplatz	✔
SG	9016	St. Gallen	Oberwaid – Das Hotel. Die Klinik	✔
SG	9658	Wildhaus	Sunnehus, Kur und Bildung	✔
TI	6612	Ascona	Casa Andrea Cristoforo	✔
TG	8374	Dussnang	Rehaklinik Dussnang AG	✔
TG	8594	Güttingen	Kurhotel Sokrates – Gesundheitszentrum	✔
VS	3983	Breiten ob Mörel	Badehotel Salina Maris	✔	✔
VS	3954	Leukerbad	Therme 51 Hotel Physio & Spa	✔	✔
VS	3954	Leukerbad	Leukerbad Clinic	✔	✔
ZG	6318	Walchwil	Zentrum Elisabeth	✔
ZH	8802	Kilchberg	Kurabteilung See-Spital	✔

The services provided are governed by the provisions of the prevailing supplementary conditions of insurance.

Footnotes /key

1) Convalescence center: the establishment satisfies the criteria for classification as a convalescence center.

2) Spa: the spa is authorized to provide treatments by statutory social health insurance.

Supplementary hospital insurance for medical treatment abroad

We contribute to the costs of planned and emergency inpatient treatment abroad.

The payment of benefits is governed solely by the Health Insurance Act (HIA) and related ordinances, as well as the General Insurance Conditions (GIC) and respective Supplementary Conditions of AXA Healthcare.

Valid as at July 2022

Scheduled inpatient treatments

AXA Healthcare contributes to the costs of scheduled hospital stays in acute-care hospitals, psychiatric clinics, and rehabilitation clinics abroad under supplementary hospital insurance (Hospital General Ward, Hospital Semi-Private, Hospital Flex 1, Hospital Flex 2, Hospital Private, and Accident – Private).

Partnerships with hospitals

Essentially, any hospital can be chosen for a scheduled treatment. We recommend obtaining information from your general practitioner, for example, about the quality of the hospital abroad. The list below contains a selection of hospitals in Europe that work closely with local AXA health insurers.

Should you be planning elective treatment at a hospital abroad, it’s important to state before being admitted that you are a self-pay patient and that you are insured with AXA Switzerland.

Hospitals abroad

Country	Town/city	Hospital	Medical specialties	Contact for international patients
Germany	Berlin	Charité	Known for cardiology, among the largest and most well-known university hospitals with a range of specialties	via website
Germany	Heidelberg	Universitätsklinikum Heidelberg	Pediatrics, transplants for international patients, and many other specialties	via website
Germany	Hamburg	Martini-Klinik	Prostate cancer treatment	Email: info@martini-klinik.de Phone: +49 (0)40 7410- 51300
France	Paris	Fondation Ophtalmologique Adolphe de Rothschild	Ophthalmology, neuroscience, ENT	Email: international@for.paris
France	Paris	Groupe Hospitalier Paris Saint Joseph Marie Lannelongue	Cardiology, cardiovascular disease, cardiac surgery	Email: internationalpatient@ghpsj.fr Phone: +33 144127881
France	Suresnes	Hôpital Foch	Neurology, neurosurgery, oncology, 24/7 emergency medical treatment	via website
Italy	Milan	Ospedale San Raffaele	All existing medical specialties	Email: international@gsdh.it Phone: +39 0226431
Italy	Milan	Policlinico San Donato	Specialized in the treatment of children	Email: international@gsdh.it Phone: +39 02527741
Italy	Milan	Istituto Ortopedico Galeazzi	Orthopedics	Email: international@gsdh.it Phone: +39 02662141
Italy	Rom	Salvator Mundi International Hospital	Surgery, laboratory for international and tropical medicine and microbiology	Email: smih_doc@upmc.it Phone: +39 06588961
Spain	Madrid	HM Hospitales	All existing medical specialties	Email: international@hmhospitales.com Phone: +34 914 452 126
Spain	Madrid	Quirónsalud	All existing medical specialties	Email: G24@quironsalud.es Phone: +34 901 123 456
Spain	Madrid	Vithas Group	Angiology (vascular diseases)	Email: international.milagrosa@vithas.es Phone: +34 649 228 766
Spain	Santa Cruz de Bezana	Hospital Mompia	All existing medical specialties	Email: info@hospitalmompia.com Phone: +34 942 584 100
United Kingdom	London	The Lister Hospital	Heart disease, orthopedics, oncology, and fertility	Email: info.lister@hcahealthcare.co.uk Phone: +44 20 7730 7733
United Kingdom	London	The London Bridge Hospital	Cardiology, cardiac surgery, orthopedics	Email: info.lbh@hcahealthcare.co.uk Phone: +44 207 407 3100
United Kingdom	London	The Portland Hospital	Maternity unit and largest pediatric ICU in the UK	Email: info.tph@hcahealthcare.co.uk Phone children: +44 20 7390 8020 Phone maternity: +44 20 7390 6068
United Kingdom	London	The Wellington Hospital	Cardiology, cancer treatment, neurosurgery, orthopedics, gynecology, and spinal treatment	Email: info.twh@hcahealthcare.co.uk Phone: +44 20 3603 3844

AXA Healthcare can provide benefits for convalescence and spa treatments abroad on request.

Medical emergency

The insured is required to notify AXA or the AXA emergency hotline about the treatment without delay by calling +41 58 218 11 11.

Basic insurance cover contributes to the costs of medical emergencies as follows:

EU/EFTA countries: the relevant national tariff
Other countries: up to double the costs in accordance with tariffs at the insured's place of residence or place of work

AXA Healthcare also contributes to the costs of medical emergencies under the supplementary hospital insurance (Hospital General Ward, Hospital Semi-Private, Hospital Flex 1, Hospital Flex 2, Hospital Private, and Accident – Private).

FAQ on supplementary hospital insurance

What is supplementary hospital insurance?

Basic health insurance covers the cost of stays in multi-bed general wards in a listed hospital in your canton of residence. If you would like to adjust these inpatient hospital benefits to suit your needs, it is worth taking out semi-private or private supplementary hospital insurance.
What are the advantages of supplementary hospital insurance?

Basic insurance does not offer you a free choice of hospital or doctor. Supplementary hospital insurance lets you enjoy the greater comfort of a two-bed or single room with a semi-private or private option.

Flex hospital insurance solutions are further options. These allow you to decide on a case-by-case basis whether you want to select your own doctor and what level of comfort you prefer for your upcoming hospital stay.

You will find our product range (PDF) here.
What does free choice of doctor and hospital mean?

Free choice of doctor: With supplementary hospital insurance, you can choose who you would like to treat you. For complex treatments in particular, you have the option of consulting a specialist or head physician, with full cost coverage.

Free choice of hospital: Basic insurance in Switzerland pays the charges of a listed hospital in your canton of residence. With supplementary hospital insurance, however, you can choose between hospitals in Switzerland based on what you are looking for. This also allows you to benefit from possible differences in quality between hospitals.

What types of hospital ward are there?
- General ward means that you are accommodated in a multiple-bed room. Depending on the hospital, this means one to three additional people in your room. A general ward also usually means that you will be treated by an assistant doctor and that you will have to put up with any waiting times for specialists. The cost of a stay in the general ward is covered by basic health insurance.
- In a semi-private ward, you are accommodated in a room with no more than two beds. You enjoy advantages when choosing your specialist or a doctor, and you are given preference for non-urgent procedures or even treated by the senior physician.
- A private ward means a single room. You also receive the best medical care, get quick access to specialists, or are even treated by the head physician.
Which doctors and therapists are recognized by AXA?

Doctors

As a general rule, AXA recognizes all doctors licensed to work in Switzerland and whose names appear in the full official Register of Doctors in Switzerland. The register comprises more than 30,000 entries and is updated every day. Nevertheless, AXA reserves the right to exclude individual doctors without having to provide reasons for its decision.

Therapists

As a general rule, AXA recognizes all therapists and methods of complementary medicine listed in this therapist search.
What periods of notice apply to AXA’s supplementary hospital insurance options?

All our supplementary health insurance solutions – so that includes supplementary hospital insurance – may be terminated at the end of any calendar year, subject to three months’ prior notice. You can choose between one-, two-, and three-year contracts.