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DrivePartner can no longer be included in AXA car insurance. However, it still works for existing policies. If you have any questions, please contact ryd@axa.ch directly.
Developed in collaboration with our partner ryd suisse AG, the DrivePartner is your daily companion, around the clock wherever you are. The DrivePartner consists of the ryd box and the ryd app.
The ryd box is connected directly to your vehicle and never needs maintenance. It’s a lot like a USB stick. And with the ryd app you can use the smart functions.
If you use services of third-party providers within the app, AXA gains access to the data you have actively released. This data can be used to help develop our offers and to inform you about relevant and attractive offers relating to mobility.
What data is recorded in case of an accident?
Data is recorded from 20 seconds before until 10 seconds after an accident. The following accident data is saved:
The recorded accident data is transmitted as an encrypted data package via the integrated SIM card to the ryd server. Only employees of AXA can access and evaluate the accident data on the ryd server with its multi-layered protection.
Do you have questions about the ryd box or ryd app?
Then contact our partner ryd suisse AG directly by email at hilfe-ch@ryd.one or read through the FAQ. ryd suisse AG can be reached at +41 52 525 82 80 Mon. - Fri. 9:00am - 6:00pm.
Do you have questions about your car insurance?
All you need to do is contact your AXA advisor directly or call 0800 800 501.
You can simply plug the ryd box into your vehicle's service interface (OBD2) yourself. In certain vehicles, the installation is only possible using a cable since the installation location is in an unfortunate position in the vehicle. In such cases, DESA will carry out the installation so that we can be sure the ryd box functions reliably. The ryd box delivery includes information as to whether you can install the box yourself or whether DESA will carry out the installation. Installation by DESA takes about 20-30 minutes.
If you have any questions, our partner ryd suisse AG will be happy to help:
FAQ: ryd.one/axa
Email: hilfe-ch@ryd.one
Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00am - 6:00pm)
The ryd box is a small plug that is attached to the service interface (OBD2) of the vehicle. This interface is in the driver section of the vehicle, usually in the lower part of the dashboard. Below is a diagram showing the possible locations of this interface.
Are you unable to find the interface in your vehicle ?
Then enter your vehicle model here and the exact location of the interface will be shown - or read through the FAQ.
If you have any questions, our partner ryd suisse AG will be happy to help:
Email: hilfe-ch@ryd.one
Tel.: +41 52 525 82 80 (Mon. - Fri. 9:00am - 6:00pm)
The DrivePartner records the following information via the ryd box using GPS, acceleration sensors, and via the OBD2 interface:
The data is recorded by the ryd box and then automatically transmitted to the ryd server in encrypted form via an integrated SIM card. The customer can display the prepared data in the ryd app. The data is not stored in the ryd box, but is continuously overwritten. The ryd server is located in Munich. It is operated by ThinxNet GmbH, a group company associated with ryd suisse, on behalf of ryd suisse AG.
If you no longer want to use the DrivePartner, it must be excluded from your AXA car insurance contract. All you need to do is contact your AXA advisor or call: 0800 800 501.
