Transparency and data

Overview of the key changes to the law:

Simplified formal requirements

Where formal requirements are specified by the law, the requirements for the written form will be simplified. In future, any form of communication will be permitted that serves as written proof (e.g. email); this will greatly simplify business transactions. 

Right of withdrawal

In future, policyholders will be able to withdraw from a contract within a period for reflection of 14 days. This will require only a message from the customer either in writing or some other form that can serve as written proof. 

Ordinary right of termination

For multi-year contracts, the law now stipulates that both contracting parties may terminate the contract at the end of the third insurance year or at the end of a subsequent insurance year. With supplementary health insurance, this right of termination is available only to you as the customer. We are not permitted to terminate the contract (even in the event of a claim). 

Limitation period

In future, claims arising from an insurance contract can be asserted for up to five years following the occurrence of an event instead of up to two years as in the past.

Direct right to claims in respect of liability insurance

The direct right to claims for injured parties will be expanded to all types of liability insurance. In future, injured parties will be able to assert claims in all cases directly with the liability insurer of the person who caused the loss. In practice this means, for instance, that your landlord can come to us directly as your liability insurer if they have claims from the repair of damage caused by you as a tenant. We will then ask you to complete a claims report. 

Contracts concluded prior to January 1, 2022

If you conclude an insurance contract in 2021 that only takes effect after January 1, 2022, the new, revised GIC (General Insurance Conditions) will apply. Please note that you may still be given the old GIC when concluding this contract, as we are currently in an ongoing transition process. Your advisor will be happy to help.