Report a claim: Intertours travel insurance

1
2Tell us what happened...
3Breakdown / collision
4Tell us which travelers and vehicles have been affected...
5Costs
6Cancellation
7Travelers
8Refund
9Personal assistance
10Travelers
11Refund
12Information on the policyholder
13Who is reporting the damage to us?
14Payment information
15You're almost done

I am honest

Tell us what happened...

Please note: If you are on a trip and urgently require our assistance, please call us at +41 58 218 11 00. We will be happy to help.

Please have your booking information and bank details on hand for the online claims notification. The absence of these documents will lead to a delay in processing your claim.

Breakdown / collision

Tell us what happened...

Have you reported the damage to your accidental damage insurer?

When did the breakdown / damage occur?

Where did the breakdown / damage occur

Country

Tell us which travelers and vehicles have been affected...

Who else was traveling?

How many people from your household were in the vehicle? (including yourself)

How many other people were in the vehicle?

Specify the vehicle make and model

Did you have a trailer?

Costs

Were you on vacation or on a business trip?

Did you return home immediately after the breakdown / damage?

Did your vehicle have to be towed?

Were breakdown assistance able to repair the vehicle on site or at their workshop, or was there additional transportation?

Did you have to use alternative transport, such as replacement vehicles, taxi, public transportation?

Did you have to make an unplanned overnight stay due to the incident?

Have you incurred other costs that are not included in the above categories?

Cancellation

To process your notification quickly, we need a few documents. Please have the following documentation to hand to complete the form:

Tell us why you had to cancel the trip...

When did you book the trip?

Please give the departure date

When would you have traveled back?

Please select the travel destination.

Travelers

What is the reason for the trip

For which person(s) are you reporting a travel cancellation

Refund

Did you book a package tour? (flight, hotel, possibly a rental car) or did you book each part of the trip individually?

What is included in the package tour or what do the package tour costs cover?

Which costs would you like to file a claim for?

Please specify the exact cancellation costs. Subtract compensations received from third parties from the total amount. Example: You paid CHF 527 for the flight. Due to the cancellation, you receive a refund of CHF 150 from the airline. The amount to be entered would then be CHF 377.

Have further costs been incurred?

Personal assistance

Please note: Examples of an incident are illness, accident, or strike during the vacation. Immediate return home due to an emergency at home is also included.

Tell us why you had to cancel the trip...

Please give the departure date

When would you have traveled back?

Travel destination

Travelers

What is the reason for the trip

For which persons are you reporting the travel incident:

Refund

Have you incurred unplanned costs for accommodation, meals or transport as a result of the incident?

Which costs would you like to file a claim for?

Were you unable to fulfil bookings you had already planned due to the travel incident?

Which costs would you like to file a claim for?

Information on the policyholder

Title

Country

Contact person

Title

Who is reporting the damage to us?

Private individual or company

Data for co-insured person from here:

Payment information

Please upload your receipts, if available.

Please attach the following documents to this claim report:

Documentation from the travel agent/tour operator
Documentation of unused services (e.g. hotel reservations)
Statements of cancellation costs
Medical certificates

Upload file

For information on data processing, please consult the data protection provisions of AXA Insurance Ltd / AXA Life Ltd.

The account must be held by a person who is listed in the insurance policy.

You're almost done

Information regarding Data Privacy is available under the following link: Privacy Policy.

Claims report INTERTOURS

I am honest

Tell us what happened...

Breakdown / collision

Tell us which travelers and vehicles have been affected...

Costs

Cancellation

Travelers

Refund

Personal assistance

Travelers

Refund

Information on the policyholder

Contact person

Who is reporting the damage to us?

Payment information

You're almost done