Please note: If you are on a trip and urgently require our assistance, please call us at +41 58 218 11 00. We will be happy to help. Please have your booking information and bank details on hand for the online claims notification. The absence of these documents will lead to a delay in processing your claim.
Specify the vehicle make and model
Please specify the exact cancellation costs. Subtract compensations received from third parties from the total amount. Example: You paid CHF 527 for the flight. Due to the cancellation, you receive a refund of CHF 150 from the airline. The amount to be entered would then be CHF 377.
Please note: An incident is, for example, illness, accident, natural event or failure of the means of transport during the holiday. This also includes travelling home immediately as a result of an emergency.
Please tell us the exact amount of the additional costs incurred. Please deduct any compensation from third parties from the amount.
Please tell us the exact amount of unused services.
Please indicate the rental period:
Please enter the duration of your journey:
You can find the policy number on the AXA contract or invoice (e.g. xx.xxx.xxx).
Documents and payment information
Here you can upload your documents for the claim notification.
Examples of receipts:
The account must be held by a person who is listed in the insurance policy.
Please note: You can find your IBAN on account statements, advice slips, and debit cards (Maestro cards and account cards). Or determine your IBAN here.
Information regarding Data Privacy is available under the following link: Privacy Policy.
