Report a claim: Intertours travel insurance

I am honest

Tell us what happened...

Important: We are happy to help if you need support or information while on your trip. You can call us anytime at +41 58 218 11 00. To manage your online claim quickly and efficiently, please have your booking information and bank details on hand.

What type of claim would you like to report?

Cancellation

Please select a reason for the cancellation.

Please select the precise reason.

When did you book the trip?

Please enter the planned length of the trip:

Departure date

Return date

Please select your destination.

Costs

Please provide us with details of the cancellation costs. Deduct from the amount any compensation you have received from third parties.

	Amount (CHF)	Compensation by airline (CHF)	Additional costs after deduction (CHF)
Flight	500	150	350

What costs do you want to report to us?

Personal assistance

What is an incident? This is, for example, an illness, accident or natural event or if your means of transportation fails during your trip. Or the immediate return home due to an emergency.

Please select the reason for the incident that occurred on the trip:

Please select the precise reason.

When did you book the trip?

Please enter the planned length of the trip:

Departure date

Return date

Please select your destination.

Costs

Did you incur unexpected costs for accommodation, meals or transportation because of the incident?

What costs do you want to report to us?

Did the incident prevent you from keeping a previously planned booking?

Please provide us with details of the cancellation costs. Deduct from the amount any compensation you have received from third parties.

	Amount (CHF)	Compensation by airline (CHF)	Additional costs after deduction (CHF)
Flight	500	150	350

What costs do you want to report to us?

Breakdown / collision

Tell us what happened...

Have you reported the damage to your accidental damage insurance?

When did the breakdown / damage occur?

Where did the breakdown / damage occur?

Country

Specify the vehicle make and model:

Did you have a trailer?

Costs

Did your vehicle have to be towed?

Was the roadside assistance service able to repair the vehicle on site or at their workshop, or was there additional transport?

Did you have to use alternative transportation, such as replacement vehicles, taxi or public transportation?

Did you have to make an unplanned overnight stay due to the incident?

Have you incurred additional costs?

Luggage

Tell us what happened...

When did the loss/damage happen?

Please enter the length of the trip:

Start date

End date

Please select your destination.

Costs of medical treatment abroad

Please select the reason for your visit to the doctor/hospital.

Please enter the length of the trip:

Start date

End date

Please select your destination:

Rental car deductible

Tell us what happened...

When did the loss/damage happen?

Please enter the length of the rental agreement:

Start date

End date

Was the rented vehicle leased or part of a car subscription service?

Please select your destination:

Travel legal protection

I’m insured through an association

Information on the policyholder

The policyholder is the person in whose name the insurance is held. This person is contacted for premium invoices, for example. Co-insured individuals such as family members or other persons in the same household can be recorded later.

Title

Contact person

Title

Travelers

What is the reason for the trip?

On whose behalf are you reporting the claim?

Who is reporting the claim to us?

Private individual or company

Payment information

Documents and payment information

Upload documents pertaining to your claim here.

Examples of documents:

Confirmation from tour operator
Receipts for additional costs or replacements
Photos
Medical certificates
Other documents

Upload file

For information on data processing, please consult the data protection provisions of AXA Insurance Ltd / AXA Life Ltd.

The account must be held by a person who is listed in the insurance policy.

Information regarding Data Privacy is available under the following link: Privacy Policy.

Claims report INTERTOURS

I am honest

Tell us what happened...

Cancellation

Costs

Personal assistance

Costs

Breakdown / collision

Costs

Luggage

Costs of medical treatment abroad

Rental car deductible

Travel legal protection

Information on the policyholder

Contact person

Travelers

Who is reporting the claim to us?

Payment information