Claims report mobile phone / tablet

Damage can always happen. Simply notify us of the damage at any time online. We'll take care of it.

When did the loss/damage occur?

Please enter details about the damaged device here

Procedure for repair/total loss

Do you already have a repair bill, a quote or a total loss confirmation from a specialized store?

We will be happy to arrange the repair of your device

Your advantages from AXA partner iKlinik: 

  • The settlement (excluding deductible) takes place directly between AXA and partner iKlinik - there's no waiting for a reimbursement
  • Express repairs within 45 minutes without advance notice at 40 locations of iKlinik throughout Switzerland
  • From Monday to Saturday, in some cases also open on Sundays
  • Guarantees on the device are retained

We will forward the order directly to the company iKlinik with your details. Go directly to one of the locations of iKlinik with your defective device. Advance notice is not required. Each branch can access orders submitted by AXA in its system.

Please order any repair at the specialized store of your choice. You can send us the repair invoice. If the specialized store determines a total loss, send us a total loss confirmation together with your bank account details.

What is the policy number?

Contact information for policyholder

Contact person

What are your bank account details?

Including your bank account details speeds up any repayment. 

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