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When did the damage occur?

Information about the defective device

Details on the circumstances leading to the damage

Information on the policyholder

Policyholder is the person in whose name the insurance is held. This person is contacted for premium invoices, for example. Co-insured individuals such as family members or other persons in the same household can be recorded later.

Contact person

Who is reporting the loss/damage to us?

Who is the owner of the damaged device?

Procedure for repair/total loss

Document upload

Upload file

Damage details

Upload file

Compensation

Authorized repair shop

We are happy to organize the repair with an authorized AXA repair shop.

Advantages:

  • No costs: Invoicing (excluding deductible) takes place directly between AXA and the authorized repair shop.
  • Express reparis: Repairs possible locally within 1-2 hoours.
  • Guarantee: Guarantees on the device are retained. In addition, you will receive a 12-month guarantee on the repair and the replacement parts.
  • Availability: Repairs are carried out Monday through Saturday.

Further information on the locations can be found under the following link:
www.repairNstore.ch

Further information on the locations can be found under the following link:
www.iklinik.ch

What are your bank account details?

Including your bank account details speeds up any repayment. 

What happens next:

  1. Your claim will be opened immediately.
  2. We will forward the order directly to the company iKlinik:

Go directly to one of the iKlinik locations with your defective device. An appointment is not required. Each branch can access the orders submitted by AXA in its system.

3. You will receive confirmation with a reference number.

Proviso on coverage:

Please note that coverage has not yet been effectively confirmed. If something is not in order with the coverage then we will notify you as soon as possible.

  1. Your claim will be opened immediately.
  2. We will forward the order directly to the company repairNstore:

Go directly to one of the repairNstore with your defective device. An appointment is not required. Each branch can access the orders submitted by AXA in its system.

3. You will receive confirmation with a reference number.

Proviso on coverage:

Please note that coverage has not yet been effectively confirmed. If something is not in order with the coverage then we will notify you as soon as possible.

  1. You will receive confirmation with a reference number.
  2. In this confirmation, we will ask you to send us the following documents:
  • An invoice or cost estimate for the repair 
    If it is no longer possible to repair the damage, or if it is no longer worthwhile from an economic perspective, we kindly ask you to send us a confirmation from a specialized store of your choice that certifies the total loss.
  • Your bank account details

If you have already uploaded or provided this information, you do not need to do so again.

Proviso on coverage:

Please note that coverage has not yet been effectively confirmed. If something is not in order with the coverage then we will notify you as soon as possible.

  1. Your claim will be opened immediately.
  2. You will receive confirmation with a reference number.

Proviso on coverage:

Please note that coverage has not yet been effectively confirmed. If something is not in order with the coverage then we will notify you as soon as possible.

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Information regarding Data Privacy is available under the following link: Privacy Policy.

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