Protect your mobile phone or tablet against damage and unauthorized usage following theft. AXA offers you all-round protection for your new mobile device in cooperation with Swisscom. The insurance may only be taken out in a Swisscom shop.
Your mobile device is insured against dropping, display and water damage as well as against call misuse. The amount of insurance corresponds to the new-for-old value of your mobile phone or tablet, up to a maximum of CHF 2,000
Your Swisscom mobile phone or tablet was damaged, or someone has made phone calls using your stolen device. Report the damage as follows:
(dropping and display damage, water damage, etc.)
Claims management by Swisscom
Claims management by AXA
You can take out insurance when you purchase a new mobile phone or tablet from Swisscom.
It is not possible to take out insurance retroactively.
The mobile phone insurance can only be purchased for devices that were bought in the above-named channels.
For mobile phones and tablets purchased from Swisscom.
The phone was dropped and the display got damaged. Swisscom decision: Defective display = consequence of damage. Scratches on the device = wear and tear, not covered by the insurance. Hence, the insurance assumes only replacement of the display; cosmetic repairs are not covered.
The insurance commences on the day the purchased device is handed over or dispatched. It has a fixed minimum term of 12 months. If notice of termination is not given, the insurance is extended by 12 months, whereby termination is possible at any time in the second year. For Apple devices with no guarantee extension (statutory guarantee 2 years, guarantee term 1 year) a fixed insurance term of 12 months applies. The maximum term of the insurance is never longer than the device guarantee.
Important: It is not possible to take out insurance retroactively.
The insurance ends:
If repairs are carried out by someone other than Swisscom, no indemnity can be paid. A damaged device must always be repaired through Swisscom.
Please contact AXA on: +41 52 218 95 28
If you disagree with the repair or repair decision, please contact your Swisscom shop or the Swisscom hotline.